---
name: Jacob Galleciez
title: Telecommunications Administrator
location: Oklahoma City, OK
summary: Seasoned IT professional with 10+ years of experience in technical analysis, telecommunications administration, and project management. Highly motivated to enter the gaming industry.
tags: [VoIP, Cisco CUCM, MSSQL, Splunk, Agile, Kanban, Jira, Windows, Active Directory]
open_to: [full-time]
---

# Jacob Galleciez

**Telecommunications Administrator** · Oklahoma City, OK
[jogalleciez@gmail.com](mailto:jogalleciez@gmail.com) · [jtrain.games](https://jtrain.games)

---

## About

Seasoned IT professional with 10+ years of experience in technical analysis, telecommunications administration, and project management. Highly motivated to enter the gaming industry with a focus on production and development.

## Experience

### Telecommunications Administrator — Paycom
*Aug 2023 – Present*

- Manage enterprise telecommunications systems including Cisco CUCM and Zoom Administration.
- oversee VoIP infrastructure and support for large-scale operations.
- Utilize Splunk for system monitoring and troubleshooting.

### Technical Analyst — Suntell
*Jun 2022 – Jul 2023*

- Provided technical analysis and support for banking software solutions.
- Utilized MSSQL for data analysis, reporting, and issue resolution.
- Collaborated with development teams to identify and resolve software bugs.

### Onsite Technical Specialist — BankOnIT
*Mar 2018 – Jun 2022*

- Delivered onsite technical support and system administration for banking clients.
- Managed Active Directory users, groups, and policies.
- Supported Windows environments (7-11) and resolved hardware/software issues.

### Ticketing Team Lead — WeGoLook
*Mar 2016 – Feb 2018*

- Led a team of support specialists in a high-volume ticketing environment.
- Oversaw ticket resolution workflows and optimized team performance.

## Skills

| Category | Technologies |
| --- | --- |
| **Technical** | VoIP, Cisco CUCM, MSSQL, Splunk, Zoom Admin |
| **Methodologies** | Agile, Kanban, Jira, Trello |
| **Systems** | Windows 7-11, Mac OSX, Active Directory, Google Drive |

## Education

**Bachelor of Business Administration** — Oklahoma State University