Jacob Galleciez
Telecommunications Administrator · Oklahoma City, OK
jogalleciez@gmail.com · jtrain.games
About
Seasoned IT professional with 10+ years of experience in technical analysis, telecommunications administration, and project management. Highly motivated to enter the gaming industry with a focus on production and development.
Experience
Telecommunications Administrator — Paycom
Aug 2023 – Present
- Manage enterprise telecommunications systems including Cisco CUCM and Zoom Administration.
- oversee VoIP infrastructure and support for large-scale operations.
- Utilize Splunk for system monitoring and troubleshooting.
Technical Analyst — Suntell
Jun 2022 – Jul 2023
- Provided technical analysis and support for banking software solutions.
- Utilized MSSQL for data analysis, reporting, and issue resolution.
- Collaborated with development teams to identify and resolve software bugs.
Onsite Technical Specialist — BankOnIT
Mar 2018 – Jun 2022
- Delivered onsite technical support and system administration for banking clients.
- Managed Active Directory users, groups, and policies.
- Supported Windows environments (7-11) and resolved hardware/software issues.
Ticketing Team Lead — WeGoLook
Mar 2016 – Feb 2018
- Led a team of support specialists in a high-volume ticketing environment.
- Oversaw ticket resolution workflows and optimized team performance.
Skills
| Category | Technologies |
|---|---|
| Technical | VoIP, Cisco CUCM, MSSQL, Splunk, Zoom Admin |
| Methodologies | Agile, Kanban, Jira, Trello |
| Systems | Windows 7-11, Mac OSX, Active Directory, Google Drive |
Education
Bachelor of Business Administration — Oklahoma State University